Computer Maintenance Contracts

Sheridan Computers offers flexible computer maintenance contracts which can be tailored exactly to your requirements. The benefits of having computer maintenance contracts being that they set out to predetermined Service Level Agreements (SLA), which in turn defines a working relationshp between parties.

A computer maintenance contract, or SLA, does not determine the details of the service that will be delivered but moreso a measurable framework for delivering the service, metrics defined by the agreement include agreed times of availability, response times and resolution times.

Having meaningful service level agreements in place helps to define our service and what you can expect from us.