Managed IT Services

IT Support Packages - Inclusion List

  Good Better Best

Support

Guaranteed response times1
Bespoke support application
Microsoft & third party application updates
Managed anti-virus / anti-malware
Managed web protection
Unimited remote support2
Unlimited on-site support2

Security

Password management
Dark web monitoring
Simulated phishing attack
Vulnerability scan / penetration test

Management

IT documentation
Monthly executive report
Asset & Inventory management reports

Training

End user training
Security awareness training
Technology adoption session

Services

Office 365 Business Premium license
Office 365 backup license
Monthly human backup testing
Backup & disaster recovery
Simulated mock BDR test
  1. You can find your Guaranteed Response Times (SLA) listed at ...
  2. You can send in as many service requests as you like for any item in our Inclusion List